From 23rd Sept'20 passengers in taxis and private hire vehicles are

now required by law to wear a face covering (unless exempt)

Drivers are within their rights to refuse passengers who do not wear one so please ensure that you have a face covering ready for your journey.

Drivers are exempt from wearing face coverings if it is unsafe for them to do so, but you will find that the majority of them will be wearing one.

Contactless payments are preferred. You can download our app and register your debit or credit card. The links are below.

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A large number of our vehicles are fitted with protective shields. You can request a vehicle with a shield and/or a driver with a face covering at the time of booking. This option is also available within our app.

If you are experiencing any symptoms of Coronavirus please do not travel in any of our vehicles.

Symptoms include:

  • A high temperature - this means you feel hot to touch on your chest or back

  • A new continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours

  • A loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal. 


Most people with coronavirus have at least 1 of these symptoms.

If you have any of the main symptoms of coronavirus:

  • Get a test to check if you have coronavirus.

  • Stay at home and do not have visitors until you get your test result - only leave your home to have a test.

Anyone you live with and anyone in your support bubble must also stay at home until you get your result.

Use the NHS 111 online coronavirus service if:

  • you're worried about your symptoms

  • you're not sure what to do.

Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.